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Frequently Asked Questions

Still have questions? Send us a message at support@leads-extractor.com.

How do I cancel my subscription plan?

Shoot us a message using the contact form above or email us at support@leads-extractor.com and we will cancel within 24 hours.

My license status is keep saying loading.. ?

Reinstall the extension and when prompted about SYNC, accept it. That allows us to check your license status.

Retrieved only empty fields from Google Maps?

Please make sure that Google Maps is set to English as language.
Still having issues? Please contact us

(Mac/iOS ONLY) Am unable to download the results

Use our extension like you normally do, but after pressing the download button, close the tab/chrome and it will download the scraped results as there is an issue with exporting. Apologies for the inconvenience.
Still having issues? Please contact us

Can I reactivate my account/subscription?

Yes you can, please reachout to us by email or chat and give us your previously used email. We will reactive the subscription on your account and inform you about it.

I got the unlimited version of Google Maps Tool, yet I only get 4 results?

1. Make sure you are using the same email (copy-paste the following chrome://settings/account inside the chrome browser address bar) as you used to purchase the unlimited plan. If you want to change the email, contact us at support@leads-extractor.com.

2. If you are indeed using the same email and the bottom license status keeps saying loading, just simply reinstall the extension and allow 'SYNC' when you receive a prompt about that.

3. Check if you have all permissions enabled for the extension (at chrome://extensions and press DETAILS, underneath the listed extension), it needs it to work properly as intended.

4. Lastly: Always open up the extension first (verification purposes) before performing a new search in Google Maps like you normally do.

How can I split the values from the tools into different columns?

You can take the text in one or more cells, and split it into multiple cells using the Convert Text to Columns Wizard inside Microsoft Excel; Please checkout the following guide by Microsoft here

Still have questions? Send us a message at support@leads-extractor.com.