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Frequently Asked Questions

My license status in the bottom left keeps saying loading.. ?

Reinstall the extension and when prompted about SYNC, accept it. That allows us to check your license status.

How do I cancel my subscription plan?

Shoot us a message using the contact form above or email us at support@leads-extractor.com and we will cancel within 24 hours.

I got the unlimited version of Google Maps Tool, yet I only get 4 results?

Make sure you are using the same email as you used to purchase the unlimited plan. If you want to change the email, contact us at support@leads-extractor.com or use the form above.

If you are indeed using the same email, reinstall the extension and allow ‘SYNC’ when you receive a prompt to SYNC.

I don't get all members from the Facebook groups?

The privacy settings of those members are set to private and unable for us to extract.

Still have questions? Send us a message at support@leads-extractor.com.