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Frequently Asked Questions

Missing empty fields from Google Maps?

Please make sure that Google Maps is set to English as language.
Still having issues? Please contact us

My license status is keep saying loading.. ?

Reinstall the extension and when prompted about SYNC, accept it. That allows us to check your license status.

How can I split the values from the tools into different columns?

You can take the text in one or more cells, and split it into multiple cells using the Convert Text to Columns Wizard inside Microsoft Excel; Please checkout the following guide by Microsoft here

How do I cancel my subscription plan?

Shoot us a message using the contact form above or email us at support@leads-extractor.com and we will cancel within 24 hours.

I got the unlimited version of Google Maps Tool, yet I only get 4 results?

First make sure you are using the same email as you used to purchase the unlimited plan. If you want to change the email, contact us at support@leads-extractor.com.

Secondly if you are indeed using the same email and the bottom license status keeps saying loading, just simply reinstall the extension and allow 'SYNC' when you receive a prompt about that.

and Thirth always open up the extension first before performing a new search in Google Maps like you normally do.

Can I reactivate my account/subscription?

Yes you can, please reachout to us by email or chat and give us your previously used email. We will reactive the subscription on your account and inform you about it.

I don't get all members from the Facebook groups?

The privacy settings of those members are set to private and unable for us to extract.

Still have questions? Send us a message at support@leads-extractor.com.